He said the problem was not common, but noted that it accounted for about half of the malfunctioning drives on which he worked. Iomega also continually evaluates its own product testing data to ensure the highest quality standards."Ī source who identified himself as a former Iomega technician said the problem was well-known within the company when he started working there more than two years ago. "Iomega continually works with its customers to resolve the particular problems they are experiencing.
ZIP 100 RECORD IT ZIP
"A number of Iomega's customers call from time to time describing a 'clicking' sound emanating from their Zip drive, which can be a symptom of a variety of problems in Zip drives, as well as in other kinds of drive products in general," the statement read. Iomega later amended its statement to acknowledge the problem. The company's Web site, however, has a page that describes it. Iomega did not acknowledge the "click of death" problem. Zip drives shipped, Iomega is aware of a small percentage of customerĬomplaints, a number lower than industry norms." Iomega today issued a statement saying that "of the more than 12 million Their large installed base, but said, "If I had it to do over again, I wouldn't go with Iomega. He lauded Iomega's customer service department for replacing his brokenĭrives in each instance, he noted that the company had not responded to a letter ofīreslin said Iomega's products were the most convenient to use because of Months, he has lost five Zip drives to the "click of death" problem. Product for handheld devices, called Clik.ĭJ Breslin, a consultant and programmer at Intel, told NEWS.COM that, in the past 18 The problem is not reported to be associated with Iomega's new storage "click of death," and numerous users reported damaged disks as well as data loss. Afflicted units reportedly no longer work once they get the Users report that, after a time, their Zip drives no longer read disksĪnd instead produce a loud clicking sound, from which the problem gets The problem is being discussed in several newsgroups, including "" and ".hardware.misc," as well as on Web sites, such as the New Unofficial Iomega Page Reporting serious malfunctions in their drives and disks in a problem that hasĬome to be known as the "click of death."
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